SHOPPING TERMS

Due to Covid -19 shipping has been delayed. We ask for your Patience at this time. Processing and standard shipping, if hair is in stock is 5-7 business day. If certain lengths and textures are not in stock it will extend your shipping 7-14 days business days.

We are working hard to make sure we offer the best customer service. We apologize for any inconvenience. Feel free to call, text or email regarding your orders or future orders. Refunds will not be processed once merchandise is in route of USPS. Schedule your orders!Thank you for being the best part of Salem’s Hair Collection.

To transact your sale with the ease of different processors like Paypal, Sezzle and Square there is an additional service fee at the checkout.

*ALL SALES FINAL NO REFUNDS.

*ERROR WITH ORDER CONTACT WITH 3-4 HOURS.

*PLEASE EXAMINE ALL PACKAGES BEFORE SIGNING.

*CUSTOM HAIR HAS ADDITIONAL SHIPPING PROCESSING TIMES.

*NO REFUNDS WILL BE ISSUED, unless Salem’s Hair Collection is at fault.

PLEASE NOTE

Salem’s Hair collection will not be responsible for any lost or stolen packages. All packages will require a signature to avoid stolen shipments. We will not refund any money unless we are at fault and we must be notified of any issues within 3-4 hours of receiving your packages to resolve the matter. No refund will be issued if package is returned. We will immediately contact you for reshipment. Customer is responsible for reshipment cost.

*PLEASE EXAMINE ALL PACKAGES BEFORE SIGNING.

How long is processing, shipping, and handling?

Processing normally takes5-7 business daysfor your order to be shipped out. Processing days Monday-Friday. If you order on Friday your order will be processed on the next business day which is a Monday.

  • Domestic Regular Flat Rate Shipping is 5-7 Business days depending on customer location and your product. Custom products have additional shipping days.
  • International Shipping is 7-10 Business days depending on customer location and product. $25 per bundle****.You may incur additional charges via international custom charging policy. You are responsible for these charges. Where as Salem’s Hair Collection shipping cost only covers the importation of your order into the country.
  • All Packages Delivery is with USPS.
  • Business Days are Monday-Friday.

When will customer be able to track their package?

After receiving a tracking email, shipping activity will become available after 24 hours. Please track your package atusps.com Your tracking number will come to your email. If you have not received a tracking number after 3 days from placing your order please contact customer service by text at 1-248-514-4149 8am to 3pm Monday to Friday or email salemshaircompany@gmail.com.